Sales Specialist
We are looking for a Sales Specialist to speak with businesses that come to Mulltiply through our inbound channels, understand how they operate, and help them decide whether Mulltiply is the right fit. You will take ownership of opportunities from the first conversation through discovery, demo, proposal, follow-up, and closing.
About Mulltiply
Mulltiply is building an AI-powered commerce platform that helps businesses manage customer conversations, orders, inventory, payments, and business workflows through WhatsApp.
Our goal is simple: help businesses use AI without forcing them to change the way they already work.
Role Overview
We are looking for a Sales Specialist to speak with businesses that come to Mulltiply through our inbound channels, understand how they operate, and help them decide whether Mulltiply is the right fit. You will take ownership of opportunities from the first conversation through discovery, demo, proposal, follow-up, and closing.
This is a consultative B2B SaaS sales role. A strong conversation starts with the customer’s products, buyers, order process, and current tools. You will then show how relevant Mulltiply features could improve that workflow, answer questions honestly, and help the customer take a clear next step.
Key Responsibilities
Understand and Qualify Inbound Leads
- Respond promptly to inbound enquiries from campaigns, website forms, referrals, events, and other channels.
- Speak with business owners and decision-makers to understand their products, customers, sales process, WhatsApp usage, order volumes, and operational challenges.
- Qualify fit, buying intent, stakeholders, timeline, and the workflows the customer wants to improve.
- Capture accurate discovery notes and next steps in the CRM.
Run Relevant Demos and Explain the Solution
- Prepare and deliver demos that reflect the prospect’s actual business rather than a generic feature tour.
- Explain how Mulltiply can help with WhatsApp enquiries, product discovery, order capture, catalogues, pricing, inventory, invoices, payments, and connected workflows where relevant.
- Explain the setup and onboarding process clearly, including the data and decisions the customer will need to provide.
- Work with product or implementation teams to validate technical or integration questions before making commitments.
Move Opportunities to a Decision
- Recommend the appropriate plan or solution based on customer needs and explain pricing and scope clearly.
- Prepare proposals or commercial summaries, address objections, and follow up with useful information.
- Coordinate with decision-makers, build trust across the buying process, and ask for the sale at the right time.
- Manage the opportunity through agreement and payment, then hand over complete context to onboarding and customer success.
Manage Pipeline and Learn from Customers
- Maintain an up-to-date CRM pipeline with realistic stages, expected close dates, and clear next actions.
- Track demos, proposals, conversions, reasons for loss, and customer questions; share patterns with marketing and product teams.
- Work with marketing on lead quality and messaging, and with customer success on a smooth transition after the sale.
- Meet agreed sales goals while protecting the quality of the customer fit and expectations.
What We Are Looking For
- 1–3 years of experience in B2B sales, SaaS sales, solution selling, or a customer-facing role with commercial ownership.
- Experience handling inbound leads, running discovery calls or demos, and following opportunities through to a decision.
- Strong listening and questioning skills, with the ability to understand a business process before proposing a solution.
- Clear spoken and written communication in Hindi and English; confidence speaking with business owners and senior stakeholders.
- Comfort learning software quickly and explaining features through practical examples.
- Organized follow-through, accurate CRM habits, and comfort working toward sales goals.
- A bachelor’s degree in any discipline; relevant sales ability and business understanding matter most.
Good to Have
- Experience selling SaaS, ERP, CRM, WhatsApp Business tools, or other software to Indian SMBs.
- Familiarity with distributors, wholesalers, retailers, brands, or FMCG businesses.
- Exposure to Tally, Marg, Busy, or the way businesses manage orders, inventory, and payments.
- Experience working with product, implementation, or customer success teams during a sales handover.
What Success Looks Like
- Inbound leads receive timely, thoughtful follow-up and a clear next step.
- Prospects feel understood and see a demo connected to their own workflows.
- The pipeline is accurate, with consistent progress from discovery to proposal and close.
- New customers join with realistic expectations and a useful handover for onboarding.
- Sales performance improves through better discovery, demos, follow-up, and feedback to the team.
Why Join Mulltiply
You will help businesses see what is possible when their existing WhatsApp conversations become a more reliable way to sell and operate. You will have the chance to learn a broad range of business workflows, work closely with the product team, and build a sales career around solving real customer problems.