Discover and decide
Help customers find products, check available catalogue information and choose the right pack.
Explore conversationsCustomer BotLet your customers order.
Let your customers order.
Directly on WhatsApp.
Let retailers, dealers and other business customers ask about products, place orders and stay informed through your business WhatsApp number.
Direct customer orderingTheir words.
Their words.
A clear order.
Your customers can send the product names, pack sizes and quantities they know. Mulltiply matches the request to your catalogue and asks when something needs clarification.
- Text, voice notes and handwritten lists
- Product, quantity and selling-unit matching
- Customer review before confirmation
9:41▮▮▮ ▰
KKedia StoreWhatsApp Business
Maggi 2 carton
Parle-G 100 gm 20 packets
Aashirwad atta 1010:42 AM
Parle-G 100 gm 20 packets
Aashirwad atta 1010:42 AM
Maggi and Parle-G added.
For Aashirwad atta, would you like 5 kg or 10 kg packs?10:43 AM ✓✓
For Aashirwad atta, would you like 5 kg or 10 kg packs?10:43 AM ✓✓
5 kg, 10 packets10:44 AM
Your order is ready to review.10:45 AM ✓✓
Message
Process the order
Move a confirmed order through the stages you define in Mulltiply ERP.
Explore order managementKeep customers informed
Share order updates and the documents available in your configured workflow.
Explore shipping & deliveryFAQs
Good questions.
Who uses the Customer Bot?
Your business customers order directly. They may be retailers, dealers, distributors or other buyers, depending on whom you sell to. The Salesman Bot supports your employees ordering on their behalf through the same WhatsApp number.
Can a customer send a voice note or handwritten order?
Yes. Mulltiply can interpret text, voice notes and handwritten order images. Unclear products, variants or quantities should be clarified before the order is confirmed.
Will customers need another app?
Customers can use WhatsApp for the conversation. Product links or a WebView may be used when a larger catalogue or order review is helpful.
Can I keep my current WhatsApp Business number?
Mulltiply supports WhatsApp Business App coexistence for eligible accounts. The team will check number and account eligibility during setup.