“Parle-G 100 gm available hai?”
Help customers find the item and pack they want.
Engage · Customer conversationsLet customers order
Let customers order
in their own words.
Text messages, voice notes or a photo of a handwritten list. Bring product questions and order requests into one WhatsApp conversation.
Hindi, Hinglish and English. No new app for your customers.
Three ways to ask.
One familiar conversation.
Try each example to see how the same order starts in different formats. Clear items can move into the cart while unclear details are checked.
Text messagesEveryday words.
Everyday words.
Clear order details.
Customers can type product names, quantities and selling units just as they normally would. Mulltiply helps match them to your catalogue.
- Familiar product names and abbreviations
- Hindi, Hinglish and English
- Pack sizes, quantities and units
Illustrative conversation. Unclear items need clarification before they are confirmed.
9:41▮▮▮ ▰
KKedia StoreWhatsApp Business
Maggi 2 carton
Parle-G 100 gm 20 packets
Aashirwad atta 1010:42 AM
Parle-G 100 gm 20 packets
Aashirwad atta 1010:42 AM
✓ Maggi · 2 cartons added to cart
✓ Parle-G 100 gm · 20 packets added to cart
For Aashirwad atta, would you like 5 kg or 10 kg packs?10:42 AM ✓✓
✓ Parle-G 100 gm · 20 packets added to cart
For Aashirwad atta, would you like 5 kg or 10 kg packs?10:42 AM ✓✓
Message
Voice notesAn order spoken.
An order spoken.
A conversation understood.
Customers can speak their order instead of typing. Mulltiply helps identify the requested items and asks about anything that needs clarification.
- Voice notes within WhatsApp
- Items and quantities from spoken requests
- A question when the audio is unclear
Illustrative conversation. Unclear items need clarification before they are confirmed.
9:41▮▮▮ ▰
KKedia StoreWhatsApp Business
Voice note · illustrative“Maggi ke do carton, Parle-G 100 gram ke bees packet aur Aashirwad atta 10 bhej dena.”10:42 AM
✓ Maggi · 2 cartons added to cart
✓ Parle-G 100 gm · 20 packets added to cart
For Aashirwad atta, would you like 5 kg or 10 kg packs?10:42 AM ✓✓
✓ Parle-G 100 gm · 20 packets added to cart
For Aashirwad atta, would you like 5 kg or 10 kg packs?10:42 AM ✓✓
Message
Handwritten notesA photo of the list.
A photo of the list.
A simpler next step.
Customers can send a photo of a handwritten order. Mulltiply matches readable lines to your catalogue and asks customers to confirm unclear names or numbers.
- Photographed handwritten order lists
- Product and quantity matching
- Clarification instead of guessing
Illustrative conversation. Unclear items need clarification before they are confirmed.
9:41▮▮▮ ▰
KKedia StoreWhatsApp Business
Ye order bhej dena.10:42 AM✓ Maggi · 2 cartons added to cart
✓ Parle-G 100 gm · 20 packets added to cart
For Aashirwad atta, would you like 5 kg or 10 kg packs?10:42 AM ✓✓
✓ Parle-G 100 gm · 20 packets added to cart
For Aashirwad atta, would you like 5 kg or 10 kg packs?10:42 AM ✓✓
Message
Answer the questions
before the order.
Help customers check product details, prices and availability using the business information you’ve connected.
“Maggi carton ka rate kya hai?”
Use your configured product and customer pricing.
“Aashirwad atta 5 kg mil jayega?”
Respond using the stock information available to your setup.
Prices and availability depend on the connected data and how recently it was updated.
Add what’s clear.
Ask about the rest.
Keep the customer in control. An uncertain product, pack size or quantity should lead to a question before confirmation.
Understand the request
Recognise product questions and order items from messages, voice notes or a photographed list.
Match the details
Match names, variants, pack sizes, selling units and quantities to the catalogue.
Clarify missing information
Ask a focused question when a product or number has more than one possible meaning.
Build the cart
Add clearly matched items while unresolved items remain pending.
Review and confirm
Show the cart so the customer can check the products and quantities before placing the order.
A useful clarification“Aashirwad atta 10”
“Aashirwad atta 10”
needs one more detail.
Does the customer want the 5 kg or 10 kg pack? If the quantity or selling unit is also unclear, confirm that too.
Customer confirms
“5 kg ke 10 packs.”
Aashirwad attaPack size: 5 kgQuantity: 10 packsReady for cart review
An example of clarification, not a guarantee that every message or handwriting sample will be understood correctly.
Continue the workflowA confirmed order
A confirmed order
is the next step.
After customer review and confirmation, the order can move into your order-management and connected ERP workflow.
Stock allocation, fulfilment and delivery follow your operational process and integration setup.
Before you begin
Good questions.
Can customers use Hindi, Hinglish or English?
Yes. Customers can ask product questions and send order requests in Hindi, Hinglish or English, including messages that mix languages.
Does this cover voice notes or live phone calls?
These examples cover voice notes sent inside WhatsApp. A live calling agent is a separate workflow.
What if a voice note or handwritten list is unclear?
Background noise, faint writing, unfamiliar names and unclear numbers can affect recognition. Uncertain details should be clarified with the customer before those items are finalised.
What happens when there are multiple pack sizes?
Mulltiply can ask the customer to choose the right variant, such as a 5 kg or 10 kg atta pack, and clarify the quantity or selling unit where needed.
Can clear items be added while another item needs clarification?
Yes. Clearly matched items can be added to the cart while unresolved items remain pending. The customer can review the cart before confirming.
Does sending a message place an order immediately?
The conversation prepares the order details and cart. The customer reviews and confirms before the order moves forward.
Will every handwritten note be read correctly?
No system can guarantee that every handwritten note will be read correctly. A clear, well-lit photo helps; unreadable or ambiguous details need customer clarification.
Can customers ask about prices and availability?
Yes, using the catalogue, pricing and stock information connected to the business. The accuracy and freshness of those answers depend on that data.