Connect Shopify
Set up the product and order data connection for your store and confirm the workflow.
D2C brands · Shopify + conversationsYour Shopify store.
Your Shopify store.
Now part of the conversation.
Connect your existing Shopify store and let customers discover products and place orders through Instagram and WhatsApp.
Connect the store
you already have.
Bring your product conversations and orders into a workflow built around your existing Shopify store. Agree the catalogue and order data connections during setup.
Instagram · Discovery to orderingTurn product interest
Turn product interest
into a useful conversation.
Answer product questions, clarify the option a customer wants and guide them towards an order through your connected store workflow.
- Product questions in Instagram messages
- Colour, size and other product options
- Your store and customer destination links
9:41
yourstoreInstagram
Message…
WhatsApp · Direct orderingLet customers order
Let customers order
where they already talk.
Capture a customer’s product choice and quantity through WhatsApp, clarify the details and move the confirmed request into the connected order workflow.
- Customer Bot for direct orders
- Product and quantity clarification
- Order information connected to your store process
9:41▮▮▮ ▰
YYour StoreWhatsApp Business
I’d like 1 navy T-shirt in size L.10:42 AM
Navy T-shirt · L · 1
Please review the item and confirm your order details.10:43 AM ✓✓
Please review the item and confirm your order details.10:43 AM ✓✓
Yes, that’s right.10:44 AM
Message
A connected journey.
From store to social to order.
Use your existing Shopify store alongside the channels where customers discover and contact you.
Train your Instagram Agent
Add product context, FAQs and the right links. Test the replies before connecting.
Explore Instagram AgentTake WhatsApp orders
Let customers place orders directly through your business WhatsApp number.
Explore Customer BotFAQs
Good questions.
Can we connect our existing Shopify store?
Yes. Build the conversational ordering workflow around your existing Shopify store. Confirm the product and order data needed for your setup during onboarding.
Can customers order through both Instagram and WhatsApp?
Yes. Use Instagram conversations and WhatsApp ordering as customer-facing channels, connected to the store workflow configured for your business.
Can we train our own Instagram Agent?
Yes. Add your business information, products, FAQs, tone and handoff rules, then test the agent before connecting Instagram and activating a plan.
Are Instagram and WhatsApp plans the same?
Instagram is a separate offer starting at ₹1,499 per month, plus applicable taxes. Discuss the combined Shopify, WhatsApp and Instagram setup with the team to confirm the complete scope and pricing.