Assign the delivery
Choose delivery personnel or a transporter for the order.
Deliver · Shipping & DeliveryFrom dispatch to delivery.
From dispatch to delivery.
Keep every step connected.
Manage delivery assignments, track progress, collect and record payments, or dispatch through transporters with the details and goods receipts your customers need.
Two ways to deliver.
One place to manage them.
Use your own delivery team or assign the shipment to a transporter, depending on how your business fulfils the order.
Give every delivery
a clear owner.
Assign delivery personnel and orders, keep track of their delivery progress, and record the payments they collect.
- Assign orders to delivery personnel
- Follow recorded delivery status
- Collect payments and make payment entries
Delivery assignmentMulltiply
Ravi’s assigned orders
OrderProgressPayment
#1042Out for deliveryTo collect
#1041DeliveredCollected
✓ Payment entry recorded for #1041
Collection and recording remain visible with the delivery.
Dispatch with
the right details.
Assign the shipment to a transporter and keep transport information, goods receipt details and documents connected to the order.
- Assign a transporter to the order
- Add transporter and goods receipt details
- Share information and receipts with customers
Transporter dispatchMulltiply
Order #1042Dispatched
TransporterNorthline Transport
Goods receiptGR-1042
Receipt documentAttached
▤ Goods receipt GR-1042.pdf
✓ Transport details shared with customer
Collection & recordingConnect the delivery
Connect the delivery
with the payment.
Delivery personnel can accept payment from the customer and make a payment entry against the relevant order.
- Know which deliveries require collection
- Record the payment collected
- Keep the entry connected to the order
Payment collection and payment entry are operational records. Payment methods and any processing integrations depend on your business setup.
Customer updatesShare the transporter.
Share the transporter.
Send the goods receipt.
Give customers the transport details they need to follow up on their shipment. Keep the goods receipt linked to the order and share it when it becomes available.
If the transporter details arrive first and the receipt comes later, add the receipt afterwards and send the customer that update.
- Transporter information
- Goods receipt reference and document
- Updates tied to the customer’s order
9:41▮▮▮ ▰
KKedia StoreWhatsApp Business
Your order #1042 has been handed to Northline Transport.
We’ll share the goods receipt as soon as it is available.2:10 PM ✓✓
We’ll share the goods receipt as soon as it is available.2:10 PM ✓✓
Goods receipt GR-1042.pdfPDF document
Here is the goods receipt for your order.4:25 PM ✓✓Received, thank you.4:26 PM
Message
A clear handoff
at every step.
Bring delivery responsibility, progress and paperwork into your order workflow.
Record the details
Add the assignment, transport information and relevant documents.
Track and update
Record delivery progress and share useful updates with the customer.
Complete the record
Add payment entries and goods receipts as they become available.
Before you begin
Good questions.
Can I assign orders to delivery personnel?
Yes. You can assign delivery personnel and allocate orders to them as part of your delivery workflow.
Can I track delivery progress?
Yes. You can follow the delivery status and progress recorded for an order. This page describes delivery-progress tracking, not a live GPS map.
Can delivery staff accept customer payments?
Yes. Delivery personnel can accept customer payments and record payment entries against the relevant orders. Available methods depend on your business setup.
Can I use an external transporter instead?
Yes. Assign the shipment to a transporter and record the relevant transporter and goods receipt details.
Can customers receive the transporter details and goods receipt?
Yes. Share the transport information and goods receipt document with the customer in connection with their order.
What if the goods receipt is available only after dispatch?
Add the receipt when it becomes available and share the later update with the customer. It does not need to arrive at the same time as the initial transporter information.
How does this relate to order management?
Order Management covers your stages and processing workflow. Shipping & Delivery handles the delivery assignment, progress, collections, transporter information and receipts associated with that order.