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CANCELLATION AND REFUND POLICY (MULLTIPLY PLATFORM)

Last Updated: 1/1/2026

This Cancellation and Refund Policy ("Policy") forms part of, and must be read with, the Terms and Conditions and Privacy Policy available on the Mulltiply Platform (collectively, the "Agreement"). Capitalised terms not defined herein shall have the meaning assigned to them in the Agreement.

For the purposes of this Policy, "Company" means Mulltiply, Inc., Mulltiply Tech India Pvt Ltd, and their affiliates, and "Platform" means the Mulltiply application(s) and website through which Services are provided.

1. Scope of This Policy

This Policy clarifies the Company's position on:

  1. SaaS / Platform Fees (including subscriptions, onboarding, usage-based fees, platform service charges, wallet funding, and other charges payable to the Company for access to or use of the Services); and
  2. Order-related cancellations/refunds for goods sold by Sellers to Buyers via the Platform.

2. No Cancellations / No Refunds for SaaS Fees

2.1 Non-Refundable Fees (Standard SaaS Rule).

To the maximum extent permitted by applicable law, all fees paid to the Company for access to and/or use of the Platform and Services are non-cancellable and non-refundable, whether such fees are paid as subscription fees, onboarding or implementation fees, wallet funding, usage-based fees, platform service charges, or otherwise ("SaaS Fees").

2.2 No Refunds for Partial Periods / Non-Usage.

The Company does not provide refunds, credits, or prorated adjustments for:

  • partially used subscription periods;
  • unused Services or features;
  • downtime or temporary unavailability consistent with the "as is / as available" basis described in the Agreement;
  • termination or suspension resulting from a User's breach of the Agreement; or
  • a User's decision to stop using the Platform.

2.3 Fee Disputes / Incorrect Charges.

If you believe you were charged incorrectly for SaaS Fees, you must notify the Company within seven (7) days of the charge date at [email protected] , providing transaction details and supporting information. The Company may, at its sole discretion, verify the claim and issue a correction only where an error is confirmed. Any correction (if approved) may be provided as an adjustment/credit or reversal, as determined by the Company and/or payment partner.

2.4 Chargebacks.

Unauthorised chargebacks or reversals may result in suspension or termination of Services, recovery actions, and/or deductions/set-off as permitted under the Agreement, without prejudice to the Company's other rights and remedies.

3. Subscription Cancellation (If Applicable)

3.1 How to Cancel.

If the Platform offers subscription plans, Users may request discontinuation of renewal by following the in-product process (if available) or by writing to [email protected] .

3.2 Effect of Cancellation.

Cancellation (where permitted) stops future renewals only. Cancellation does not entitle the User to any refund for:

  • the current billing cycle;
  • prior billing cycles; or
  • any committed minimum term (if applicable).

3.3 Access Until End of Term.

Unless terminated earlier under the Agreement, access may continue until the end of the then-current paid term. The Company may change, suspend, or discontinue any feature at its discretion as set out in the Agreement.

4. Wallet Balances and Prepaid Amounts

Where the Platform provides a prepaid wallet mechanism for service fee deductions or internal adjustments:

  • Wallet balances are non-refundable, except where required by applicable law or where the Company expressly agrees in writing.
  • The Company may adjust/deduct wallet balances toward fees, penalties, chargebacks, refunds issued, logistics charges, and other amounts as permitted under the Agreement.

5. Order Cancellations, Returns, and Refunds (Seller-Governed)

5.1 Seller Policy Governs.

Orders for goods are transactions between Buyer and Seller. Cancellations, returns, and refunds for goods are governed solely by the Seller's applicable policy and/or commercial terms agreed between Buyer and Seller. The Company does not impose a platform-wide return/refund window for goods.

5.2 Company's Limited Role.

The Company acts only as a technology and payment/logistics facilitator (as applicable) and does not:

  • adjudicate eligibility for returns/refunds for goods;
  • accept or process physical returns; or
  • assume liability for product quality, defects, delays, or Seller performance.

5.3 Prepaid Orders: Refund Facilitation in Limited Scenarios.

Where payment is facilitated through the Platform and an order is cancelled or cannot be fulfilled (including scenarios described in the Agreement such as non-delivery/absence of valid Proof of Delivery within specified timelines), the Company may facilitate a refund to the Buyer through the original payment method, subject to the Agreement and recovery rights against the Seller and/or set-off rights.

6. Exceptions Required by Law

Nothing in this Policy limits any non-excludable rights or remedies available to Users under applicable law. Where a refund is legally mandated notwithstanding this Policy, the Company will comply to the extent required.

7. Policy Updates

The Company may update this Policy at any time by publishing the revised version on the Platform. Continued use of the Platform after publication constitutes acceptance of the updated Policy.

8. Contact / Grievance

For questions or complaints regarding this Policy, contact:
Email: [email protected]